Firstup Platform Status
Platform Service Degradation - Studio Malfunctions
Monitoring - This service degradation has been mitigated, and are working to identify the root cause. Studio and its functions are now available.

Please note that there may be some slight delays in campaign deliveries as tasks catch up within our databases.
May 02, 2024 - 17:05 UTC
Investigating - We are currently investigating reports of various Studio functionalities not performing as expected.

We will provide you with another update in 30 minutes.
May 02, 2024 - 16:50 UTC
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.98 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.98 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
99.98 % uptime
Today
Products Operational
90 days ago
99.97 % uptime
Today
New Studio ? Operational
90 days ago
99.95 % uptime
Today
Classic Studio ? Operational
90 days ago
99.95 % uptime
Today
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
99.95 % uptime
Today
Analyze ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
99.98 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
99.95 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Software Release - May 14th, 2024 19:00-22:00 PDT / May 15th, 2024 02:00 - 05:00 UTC (3 hours) May 15, 2024 02:00-05:00 UTC
In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on May 02, 2024 - 13:37 UTC
Scheduled Infrastructure Update - May 16th 2024 13:00-15:00 PDT / 20:00 - 22:00 UTC (2 hours) May 16, 2024 20:00-22:00 UTC
In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure. We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on May 07, 2024 - 15:09 UTC
Past Incidents
May 14, 2024

No incidents reported today.

May 13, 2024
Platform Service Degradation - Campaign Email Delivery Delayed
Postmortem - Read details
May 13, 22:13 UTC
Resolved - Marking incident as resolved and all components fully operational. Automated mitigation measure has been demonstrated to be effective while remaining recurrence prevention items work their way through the system.
May 13, 22:12 UTC
Update - We continue to monitor the services that were impacted for any further issues.
Apr 24, 17:29 UTC
Monitoring - We have deployed a hotfix to address the database performance issue as it relates to the campaign email delivery queue.

All affected services remain fully stable and available. We will be placing these services under monitoring for now.
Apr 23, 02:06 UTC
Identified - We have identified a database performance issue, and are working to address it.

The email delivery pipeline queue was backed up, resulting in campaign email deliveries being delayed. This queue has since caught up, and campaign emails are now being delivered as expected.

We will provide another update as soon as more information is made available.
Apr 22, 19:38 UTC
Update - We continue to investigate the delays in campaign email deliveries.

Another update in 1 hour.
Apr 22, 19:01 UTC
Update - We continue to investigate the delays in campaign email deliveries. We have observed that the campaigns are publishing as expected, and therefore no need to republish them.

Another update within 1 hour.
Apr 22, 17:50 UTC
Investigating - We are currently investigating reports of delayed campaign email deliveries and associated reporting.

We will provide you with an update within 1 hour.
Apr 22, 16:53 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
EU Communities - Studio Service Disruption
Resolved - Studio has remained fully accessible for EU communities following the applied fix.

This platform service degradation is now resolved, and an RCA will be provided once a full incident postmortem has been completed.
May 2, 15:56 UTC
Monitoring - We have applied a fix for the issue affecting Studio on EU communities. We are continuing to monitor and will update once we have confirmed that the platform is stable.
Apr 16, 11:11 UTC
Update - We are continuing to investigate this issue affecting Studio for EU communities and working to restore service.

We'll provide another update within the next 30 minutes.
Apr 16, 10:51 UTC
Investigating - We are investigating a service disruption affecting Studio for EU communities.

These appear to be intermittent issues causing some users to be unable to login to Studio, or experiencing slowness/timeouts.

Our next update will be in 30 minutes.
Apr 16, 10:04 UTC
Platform Service Disruption - User Sync Files Failing To Process
Resolved - We have observed that PGP-encrypted user sync files continue to process successfully.

This platform service disruption is now resolved, and an RCA will be provided once a full incident postmortem has been completed.
May 2, 15:53 UTC
Update - All impacted user sync files have now been reprocessed successfully. Please note that only PGP-encrypted user sync files were in the scope of this incident. Additional details will be provided once a postmortem of the incident has been completed.

This incident is now considered resolved. We will be placing the impacted systems under monitoring for now.
Apr 30, 16:14 UTC
Monitoring - A fix for this issue has been deployed, and user sync files are now processing successfully.

We will be re-running any previously failed user sync files, and confirm once completed.
Apr 30, 15:10 UTC
Identified - We have identified the cause of this service disruption, and are working to fix it.

Another update in 1 hour.
Apr 30, 14:59 UTC
Investigating - We are currently investigating reports where user sync files are failing due to PGP encrypted files failing to be processed.

We will provide you with an update within 1 hour.
Apr 30, 14:32 UTC
Platform Performace Degradation - Intermittent 5xx errors accessing Studio
Resolved - Studio has remained fully accessible following the bouncing of the affected services.

This platform service degradation is now considered resolved, and a RCA analysis will be provided once a full incident postmortem has been completed.
May 2, 15:49 UTC
Update - We have bounced the impacted services to mitigate this performance degradation. Studio is now accessible, as we work to identify the root cause of this incident.

We will provide you with another update as soon as more information is made available.
Apr 24, 23:48 UTC
Investigating - We are currently investigating reports of intermittent 5xx errors while accessing Studio.

We will provide you with an update within 1 hour.
Apr 24, 22:57 UTC
May 1, 2024

No incidents reported.

Apr 30, 2024
Scheduled Software Release - April 29th 2024 19:00-22:00 PDT / April 30th 2024 02:00 - 05:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a product software release during this time. No actual downtime is expected during this software release, but the maintenance window will be 3 hours to allow for required smoke testing and release verification.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Apr 19, 20:02 UTC
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