Postmortem -
Read details
Mar 3, 15:57 UTC
Resolved -
The applied fix has restored operations, and campaign delivery has resumed. Any campaigns scheduled during the incident have now been sent and delivered successfully.
This issue is now resolved. Thank you for your patience while we investigated and implemented a fix. If you experience any further issues, please contact Support at support.firstup.io
Feb 23, 13:23 UTC
Identified -
We are implementing a fix to attempt to mitigate the incident affecting campaign delivery. We'll provide further updates once the fix has been applied and we have monitored the service.
Feb 23, 11:38 UTC
Update -
We are continuing to investigate the issue affecting campaign delivery to email and push notification channels for our US customers.
We will provide further updates as soon as we have more information.
Feb 23, 10:30 UTC
Update -
We are continuing to investigate the issue affecting campaign delivery to email and push notification channels for our US customers. Our teams are actively working to resolve the issue as soon as possible.
We will provide our next update in 30 minutes or sooner if there are significant developments.
Feb 23, 09:28 UTC
Investigating -
We are currently investigating an issue affecting campaign delivery to email and push notification channels for our US customers.
Publishing to the feed and Notification Center is not affected. Content will continue to publish and display on web, mobile, and other endpoints as expected, and notifications are populating in the Notification Center.
Customers in our EU communities (EU DC) are unaffected.
We are actively working to identify the root cause and will provide an update within 30 minutes.
Feb 23, 08:55 UTC