Firstup Platform Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.94 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.88 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.96 % uptime
Today
Creator Studio ? Operational
90 days ago
99.95 % uptime
Today
Classic Studio ? Operational
90 days ago
99.99 % uptime
Today
Web Experience Operational
90 days ago
99.88 % uptime
Today
Mobile Experience ? Operational
90 days ago
99.92 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
US Scheduled Platform Maintenance - November 23rd 2024 13:00-16:00 PST / November 23rd 2024 2024 21:00-00:00 UTC (3 hours) Nov 23, 2024 21:00 - Nov 24, 2024 00:00 UTC
In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves an upgrade to the database software to remain on an actively supported version of Postgres. This maintenance will impact US customers as it is being performed on the US infrastructure. EU customers are not impacted.
Downtime is expected to be for the full three hour maintenance window in duration due to the nature of the work taking place.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Nov 08, 2024 - 16:39 UTC
Past Incidents
Nov 20, 2024
EU Scheduled Platform Maintenance - November 19th 2024 19:00-22:00 PST / November 20th 2024 2024 03:00-06:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled - EU Maintenance is still happening as planned on November 19th 2024 19:00-22:00 PST / November 20th 2024 2024 03:00-06:00 UTC. A Maintenance page will be displayed to show that work is going.

In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves an upgrade to the database software to remain on an actively supported version of Postgres. This maintenance will impact EU customers as it is being performed on the EU infrastructure. US customers are not impacted.
Downtime is expected to be for the full three hour maintenance window in duration due to the nature of the work taking place.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Nov 19, 08:10 UTC
Nov 19, 2024
EU Scheduled Platform Maintenance - November 19th 2024 19:00-22:00 PST / November 20th 2024 2024 03:00-06:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves an upgrade to the database software to remain on an actively supported version of Postgres. This maintenance will impact EU customers as it is being performed on the EU infrastructure. US customers are not impacted.
Downtime is expected to be for the full three hour maintenance window in duration due to the nature of the work taking place.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Nov 5, 19:27 UTC
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Platform Service Degradation - Intermittent Studio Slow Performance
Postmortem - Read details
Nov 16, 02:06 UTC
Resolved - All impacted Firstup platform endpoints have remained stable and fully available.

This incident is now resolved.
Nov 16, 02:03 UTC
Monitoring - The hotfix for the campaign email delivery issue has now been vetted and deployed in the production environment. Campaign emails have now resumed delivery and may take a few minutes to hit the end user’s inbox.

The affected services will now be placed back under monitoring for now.
Nov 13, 20:01 UTC
Update - We continue working on developing and verifying another hotfix for the email delivery issue.

Another update within 1 hour.
Nov 13, 19:48 UTC
Update - We have identified a potential root cause for the residual impact of this incident where email campaigns are yet to be delivered following the hotfix. We are working on developing and verifying another hotfix for that issue.

Another update within 1 hour.
Nov 13, 18:47 UTC
Identified - We are currently investigating a residual impact of this incident where some email campaigns are yet to be delivered after the hotfix was released.

We will provide an update within 1 hour.
Nov 13, 17:50 UTC
Monitoring - The hotfix for this incident has been released in the production environment. All services should now be restored.

We will be placing the affected services in a monitoring state for now.
Nov 13, 16:35 UTC
Update - A hotfix for this incident has been developed and is currently being tested in our staging environment. Once vetted, it will be released in the production environment.

Another update within 1 hour.
Nov 13, 16:25 UTC
Identified - We have identified a potential root cause of this incident, and are working towards mitigation. Affected components are only on the US datacenter. The EU datacenter remains unaffected.

Another update within 1 hour.
Nov 13, 15:30 UTC
Investigating - We are currently investigating reports of intermittent Studio slow performance issues.

We will provide you with an update within 1 hour.
Nov 13, 15:07 UTC
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Scheduled Software Release - November 12th, 2024 17:00 - 20:00 PST / November 13th, 2024 01:00 - 04:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Nov 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 UTC
Update - The maintenance window for this Scheduled Software Release has been modified from:

* November 12th, 2024 19:00-22:00 PST / November 13th, 2024 03:00 - 06:00 UTC (3 hours)

TO

* November 12th, 2024 17:00-20:00 PST / November 13th, 2024 01:00 - 04:00 UTC (3 hours)

If there are any changes to the new timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Oct 31, 19:44 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Oct 28, 15:37 UTC
Nov 12, 2024
Platform Service Degradation - Some Platform Emails Not Being Delivered
Postmortem - Read details
Nov 13, 01:26 UTC
Resolved - Email delivery has remained available and fully functional throughout the monitoring phase of this incident.

This incident is now resolved. Once available, a Root Cause Analysis for this incident will be published here.
Nov 12, 17:36 UTC
Monitoring - This issue has now been mitigated, and any emails that had not been delivered should now be hitting their user endpoints.

We will place the impacted services under monitoring.
Nov 4, 23:24 UTC
Identified - As we continue to work with our upstream third-party email delivery vendor towards a solution to this issue, we have identified that platform emails such as password reset emails are in the scope of this incident.

Another update within 1 hour.
Nov 4, 21:23 UTC
Update - We continue to work with our upstream third-party email delivery vendor towards a solution to this issue.

Another update within 1 hour.
Nov 4, 20:11 UTC
Update - We continue to work with our upstream third-party email delivery vendor towards a solution to this issue.

Another update within 1 hour.
Nov 4, 19:11 UTC
Update - Our investigations have not revealed any issues on our platform. However, we see a potential issue with our upstream third-party email delivery vendor, and have reached out to them for additional troubleshooting on their end.

We will provide you with another update within 1 hour.
Nov 4, 18:11 UTC
Update - As we continue to investigate these reports, our current observation is that email campaigns are being delivered, albeit with some delays.

Another update within 1 hour.
Nov 4, 17:11 UTC
Investigating - We are investigating reports where some email campaigns are not being delivered as expected.

We will provide you with an update within 1 hour.
Nov 4, 16:40 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage