Postmortem -
Read details
Aug 26, 12:36 UTC
Resolved -
This incident has been resolved.
Aug 26, 12:32 UTC
Monitoring -
Impact has now been fully mitigated and we do not expect a recurrence. This incident will remain in monitoring state while we evaluate the longer term mechanism required to completely resolve the issue.
Aug 5, 19:27 UTC
Identified -
Root cause is identified and we are actively working to mitigate the issue.
Aug 5, 19:18 UTC
Update -
Moving incident back to active state. Mitigation efforts have been insufficient to fully isolate Customers from impact. Symptoms remain similar where users are being signed out, but other connection errors may be intermittently displayed as well.
Aug 5, 18:39 UTC
Investigating -
We have seen a recurrence of this issue and are currently investigating. Same authentication errors are being displayed for some programs. Updates to follow asap.
Aug 5, 18:37 UTC
Update -
We are continuing to monitor for any further issues.
Aug 5, 16:05 UTC
Monitoring -
Immediate impact has been mitigated. Errors are no longer appearing and successful log in checks have been done. Stability has been restored and we are continuing to monitor. Root cause to follow.
Aug 5, 16:05 UTC
Update -
Cause of issue has been identified and we are currently taking action to mitigate which will resolve the authentication errors being displayed.
Aug 5, 15:53 UTC
Investigating -
We are currently investigating a platform incident impacting the web experience channel for some users. A 'You've been signed out or your access has been expired' is appearing on some communities. Updates to follow asap.
Aug 5, 15:44 UTC