Firstup Platform Status
Monitoring - A fix has been developed and deployed to mitigate this service degradation.

We have also manually published any impacted scheduled campaigns to this point, if they were not duplicated or manually published by the customer.

We will place the affected services under monitoring for now.

Mar 16, 2024 - 00:15 UTC
Update - We continue to work on a solution to the potential root cause of this service degradation.

We have also manually published any impacted scheduled campaigns to this point, if they were not duplicated or manually published by the customer.

Another update will be provided within 1 hour.

Mar 15, 2024 - 23:23 UTC
Update - We continue to work on a solution to the potential root cause of this service degradation.

We have also manually published any impacted scheduled campaigns to this point, if they were not duplicated or manually published by the customer.

Another update will be provided within 1 hour.

Mar 15, 2024 - 22:02 UTC
Identified - We have identified a potential backend issue that may be the root cause of this service degradation, and are working to resolve it.

Another update will be provided within 1 hour.

Mar 15, 2024 - 21:22 UTC
Update - We continue to investigate the cause of this service degradation, and will provide another update within 1 hour.
Mar 15, 2024 - 21:15 UTC
Investigating - We are currently investigating reports where some scheduled campaigns did not publish at the scheduled time or were delayed in publishing.

We will provide an update within 1 hour.

Mar 15, 2024 - 20:19 UTC
Platforms Operational
90 days ago
99.98 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.97 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.98 % uptime
Today
New Studio ? Operational
90 days ago
99.98 % uptime
Today
Classic Studio ? Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
99.95 % uptime
Today
Analyze ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Ecosystem Operational
90 days ago
99.98 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
99.95 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 19:40 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 19:39 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves incremental upgrades to the database software to remain on a actively supported version of Postgres. Actual downtime is not expected to exceed more than 15 minutes, but the maintenance window will be 3 hours to allow for required smoke testing and update verification.
Feb 29, 2024 - 20:24 UTC
In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves incremental upgrades to the database software to remain on an actively supported version of Postgres. Actual downtime is not expected to exceed more than 15 minutes, but the maintenance window will be 3 hours to allow for required smoke testing and update verification.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Mar 12, 2024 - 19:47 UTC
In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves incremental upgrades to the database software to remain on an actively supported version of Postgres. Actual downtime is not expected to exceed more than 15 minutes, but the maintenance window will be 3 hours to allow for required smoke testing and update verification.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Mar 12, 2024 - 19:49 UTC
In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Mar 12, 2024 - 20:15 UTC
In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure. We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Mar 12, 2024 - 20:20 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

Unresolved incident: Platform Service Degradation - Scheduled Campaigns Not Publishing Or Delayed.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:00 UTC
Update - In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.
This software release includes a number of bug fixes as well as software changes.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Mar 12, 19:33 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves incremental upgrades to the database software to remain on a actively supported version of Postgres. Actual downtime is not expected to exceed more than 15 minutes, but the maintenance window will be 3 hours to allow for required smoke testing and update verification.
Feb 29, 20:22 UTC
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Completed - This maintenance window has been canceled. We will post another maintenance window once one has been established. We apologize for any inconvenience.
Mar 12, 19:28 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves incremental upgrades to the database software to remain on a actively supported version of Postgres. Actual downtime is not expected to exceed more than 15 minutes, but the maintenance window will be 3 hours to allow for required smoke testing and update verification.
Feb 29, 20:21 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure. We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Feb 14, 18:40 UTC
Resolved - This service degradation is now considered as resolved, and all impacted services have remained available and stable.
Mar 7, 17:35 UTC
Monitoring - We have identified a potential issue that caused some scheduled campaigns not to publish at the scheduled time. This only affected campaigns that were scheduled at a specific moment in time, and those campaigns have manually been published. Any campaigns scheduled to publish from now on, should not experience any issues, and should publish at the scheduled time.

We will provide additional details in our postmortem to this service degradation.

This incident is now considered mitigated.

Feb 29, 18:08 UTC
Update - We continue to investigate the cause of this service degradation, and will provide another update within 1 hour.
Feb 29, 17:31 UTC
Update - We have manually published any scheduled campaigns if they were scheduled on or after 2/28/2024, but did not publish at the expected time.

We continue to investigate the cause of this service degradation, and will provide another update within 1 hour.

Feb 29, 16:34 UTC
Investigating - We are currently investigating reports where some scheduled campaigns did not publish at the schedule time.

We will provide an update within 1 hour.

Feb 29, 16:11 UTC
Postmortem - Read details
Mar 7, 18:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 03:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Feb 14, 18:38 UTC
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.