Firstup Platform Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.96 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.93 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.97 % uptime
Today
Campaign Delivery ? Operational
90 days ago
100.0 % uptime
Today
Creator Studio ? Operational
90 days ago
99.91 % uptime
Today
Classic Studio ? Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
99.93 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.95 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 29, 2025

No incidents reported today.

Sep 28, 2025

No incidents reported.

Sep 27, 2025
US Scheduled Platform Maintenance - September 27th 2025 10:00-13:00 PT / September 27th 2025 17:00-20:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Sep 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves an upgrade to the database software to remain on an actively supported version of Postgres. This maintenance will impact US customers as it is being performed on the US infrastructure. EU customers are not impacted.
Downtime is expected to be for the full three hour maintenance window in duration due to the nature of the work taking place.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Aug 29, 11:47 UTC
Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025
Platform Service Degradation: Error adding a link to a link block
Resolved - This incident is now resolved, and the impacted service has remained available.
Sep 24, 19:38 UTC
Monitoring - The proposed fix has been released. We will be placing the impacted services under monitoring for now.
Sep 17, 23:56 UTC
Update - The proposed fix has passed QA testing, and we are working on deploying it in the production environment.

Another update will be provided within 1 hour, or as soon as the fix has been released.
Sep 17, 23:37 UTC
Update - A mitigating fix for this issue has been developed and is currently undergoing QA testing.

Another update will be provided within 1 hour, or as soon as the fix has been released.
Sep 17, 22:37 UTC
Update - We continue to work on a fix to mitigate this issue.

Another update will be provided within 1 hour.
Sep 17, 21:40 UTC
Update - We continue to work on a fix to mitigate this issue.

Another update will be provided within 1 hour.
Sep 17, 20:45 UTC
Identified - We have identified a potential cause for this issue and are currently working to mitigate it.

Another update will be provided within 1 hour.
Sep 17, 19:48 UTC
Investigating - We are investigating reports where some campaign creators are receiving an error message when adding a link to a link block.

We will provide an update within 1 hour.
Sep 17, 19:00 UTC
Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025
EU Scheduled Platform Maintenance - September 20th 2025 10:00-13:00 PT / September 20th 2025 17:00-20:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 15:16 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves an upgrade to the database software to remain on an actively supported version of Postgres. This maintenance will impact EU customers as it is being performed on the EU infrastructure.
Downtime is expected to be for the full three hour maintenance window in duration due to the nature of the work taking place. A Maintenance page will be displayed to show that work is ongoing.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Aug 22, 14:30 UTC
Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025
Scheduled Software Release - September 16th, 2025 17:00-20:00 PT / September 17th, 2025 00:00 - 03:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Sep 2, 16:33 UTC
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

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