Firstup Platform Status
Web Experience is displaying a 'signed out..' error for some programs when trying to access.
Monitoring - Impact has now been fully mitigated and we do not expect a recurrence. This incident will remain in monitoring state while we evaluate the longer term mechanism required to completely resolve the issue.
Aug 05, 2025 - 19:27 UTC
Identified - Root cause is identified and we are actively working to mitigate the issue.
Aug 05, 2025 - 19:18 UTC
Update - Moving incident back to active state. Mitigation efforts have been insufficient to fully isolate Customers from impact. Symptoms remain similar where users are being signed out, but other connection errors may be intermittently displayed as well.
Aug 05, 2025 - 18:39 UTC
Investigating - We have seen a recurrence of this issue and are currently investigating. Same authentication errors are being displayed for some programs. Updates to follow asap.
Aug 05, 2025 - 18:37 UTC
Update - We are continuing to monitor for any further issues.
Aug 05, 2025 - 16:05 UTC
Monitoring - Immediate impact has been mitigated. Errors are no longer appearing and successful log in checks have been done. Stability has been restored and we are continuing to monitor. Root cause to follow.
Aug 05, 2025 - 16:05 UTC
Update - Cause of issue has been identified and we are currently taking action to mitigate which will resolve the authentication errors being displayed.
Aug 05, 2025 - 15:53 UTC
Investigating - We are currently investigating a platform incident impacting the web experience channel for some users. A 'You've been signed out or your access has been expired' is appearing on some communities. Updates to follow asap.
Aug 05, 2025 - 15:44 UTC
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.96 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.93 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.97 % uptime
Today
Campaign Delivery ? Operational
90 days ago
100.0 % uptime
Today
Creator Studio ? Operational
90 days ago
99.94 % uptime
Today
Classic Studio ? Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
99.93 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.95 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Software Release - August 19th, 2025 17:00-20:00 PT / August 20th, 2025 00:00 - 03:00 UTC (3 hours) Aug 20, 2025 00:00-03:00 UTC

In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Aug 05, 2025 - 18:25 UTC
Aug 19, 2025

No incidents reported today.

Aug 18, 2025
Web Experience service disruption...
Postmortem - Read details
Aug 18, 04:48 UTC
Resolved - This incident has been resolved.
Aug 18, 04:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 20:18 UTC
Identified - Immediate impact has been mitigated. Work continues to determine root cause. The Custom Homepage Degradation feature has been disabled in the interim. A follow-up communication will be provided once additional information is available and regularly timed updates will cease so long as the impact remains mitigated.
Aug 4, 20:02 UTC
Update - Rolling back most recent change has not fixed the underlying problem. Focus shifting to local browser cache management given the impact is intermittent. No ETA yet for full restoration of service. Scope remains limited to the Web Experience. Other service endpoints remain fully operational.
Aug 4, 19:35 UTC
Update - Investigation is continuing in to possible root cause. An incident bridge has been initiated and primary focus is on the source of the error message currently being displayed for impacted users:
"Error: Minified React error #300; visit https://reactjs.org/docs/error-decoder.html?invariant=300 for the full message or use the non-minified dev environment for full errors and additional helpful warnings."

A change rollback is underway for the most recent change based on time correlation.
Aug 4, 19:15 UTC
Investigating - We are currently investigating a new platform incident impacting the web experience channel for some users.
Aug 4, 18:59 UTC
Aug 17, 2025

No incidents reported.

Aug 16, 2025
User Sync (User File Processing) Service Disruption
Resolved - This incident has been resolved. All previously errored user sync files have now been successfully reprocessed, and summary emails were sent as expected.

We have been monitoring the user sync service overnight and no further issues have been observed. Any new errors that appear will be valid user sync processing errors and can be addressed using the guidance in our Help Centre article: https://support.firstup.io/hc/en-us/articles/13072635044503-SFTP-File-Upload-Errors-and-User-Sync-Results

If you have any questions or encounter further issues, please reach out to our Support team at support.firstup.io.
Aug 16, 07:59 UTC
Monitoring - We have applied a fix for the issue affecting user sync processing. We are reprocessing errored jobs and closely monitoring the results.
Aug 15, 15:22 UTC
Investigating - We are investigating an issue affecting User Sync (User File via SFTP processing). This is resulting in user sync jobs encountering elevated error rates. You may see the user sync email showing that many records were not processed due to errors.

Our next update will be in 30 minutes.
Aug 15, 14:46 UTC
Aug 15, 2025
Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025
Platform Services Degradation: Unrealistic email campaign delivery/open metrics
Postmortem - Read details
Aug 6, 18:12 UTC
Resolved - This incident has now been fully resolved and all products and components affected remain fully operational.
Aug 6, 18:10 UTC
Monitoring - This issue has now been mitigated. Email campaigns published after 11:15 AM PT today should now show accurate email delivery and open rates (when available).

We will be placing the impacted services under monitoring for now.

We will also be exploring options on whether it is possible to correct the impacted reports between July 3rd, 2025, through July 8th, 2025, at 11:15 AM PT.
Jul 8, 18:42 UTC
Identified - We have identified a potential root cause of this issue and are working to mitigate the problem. Another update within 1 hour.
Jul 8, 18:18 UTC
Update - We continue to investigate this issue. Another update within 1 hour.
Jul 8, 17:45 UTC
Update - We continue to investigate this issue and will provide another update within 1 hour. The current working hypothesis includes underreported email deliveries, resulting in reports that may be showing over 100% email open rates, as well as 0% delivery and open rates in some reports, even though the emails have been delivered successfully.
Jul 8, 16:45 UTC
Investigating - We have received several reports where Email Campaign metrics are inaccurate and showing over 100% open rates since June 3rd, 2025. We are currently investigating this issue and will provide an update within 1 hour.
Jul 8, 15:49 UTC
Aug 5, 2025

Unresolved incident: Web Experience is displaying a 'signed out..' error for some programs when trying to access..

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