Firstup Platform Status

All Systems Operational

Platforms Operational
90 days ago
99.9 % uptime
Today
US Firstup Platform Operational
90 days ago
99.8 % uptime
Today
EU Firstup Platform Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.88 % uptime
Today
Campaign Delivery Operational
90 days ago
99.91 % uptime
Today
Creator Studio Operational
90 days ago
99.9 % uptime
Today
Classic Studio Operational
90 days ago
99.9 % uptime
Today
Web Experience Operational
90 days ago
99.85 % uptime
Today
Mobile Experience Operational
90 days ago
99.91 % uptime
Today
Microapps Operational
90 days ago
99.91 % uptime
Today
Insights Operational
90 days ago
99.76 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Resolved - No further indications of email deliverability issues have been observed or reported. This incident is resolved.
Dec 19, 22:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 16:15 UTC
Update - We are continuing to investigate this issue and are currently testing a potential solution.

Campaigns are sending; however, delivery delays are still occurring.

Dec 19, 15:37 UTC
Investigating - We are investigating a service disruption affecting email delivery on EU communities (US communities are not affected)

This may be causing delays in email delivery from campaigns.

Our next update will be in one hour.

Dec 19, 14:32 UTC
Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Postmortem - Read details
Dec 18, 00:10 UTC
Resolved - All impacted services have remained stable and fully functional. This incident is now resolved. A Root Cause Assessment will be published here once a postmortem of the incident has been completed.
Dec 12, 18:47 UTC
Update - We are continuing to monitor for any further issues.
Dec 10, 19:17 UTC
Monitoring - The fix for this issue has now been released in the production environment. A browser refresh may be required to correct the impacted items.

This incident is now resolved, and the impacted services will be placed under monitoring for now.

Dec 10, 18:58 UTC
Update - The fix for this issue has been tested and is currently being deployed in the production environment.

We will provide you with another update once it has been released, or within 1 hour.

Dec 10, 18:52 UTC
Identified - We have identified a potential root cause for this issue and are currently testing a proposed fix.

Another update will be provided within 1 hour.

Dec 10, 17:53 UTC
Investigating - We are investigating reports where the selected branding color is showing up as red in the Employee Experience.

We will provide you with an update within 1 hour.

Dec 10, 17:49 UTC
Dec 11, 2025

No incidents reported.

Dec 10, 2025
Completed - The scheduled maintenance has been completed.
Dec 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Nov 26, 19:38 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.