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Scheduled Maintenance
Scheduled Software Release - October 6th, 2026, 17:00 - 20:00 PT / October 7th, 2026, 00:00 - 03:00 UTC (3 hours) Oct 7, 2026 00:00-03:00 UTC
In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.
This software release includes a number of bug fixes as well as software changes.
For your convenience, you can review the October 2026 Feature Enhancement Release Notes here: https://support.firstup.io/hc/en-us/articles/43682046728855-October-2026-Release-Notes
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Sep 22, 2026 - 20:01 UTC
This software release includes a number of bug fixes as well as software changes.
For your convenience, you can review the October 2026 Feature Enhancement Release Notes here: https://support.firstup.io/hc/en-us/articles/43682046728855-October-2026-Release-Notes
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Sep 22, 2026 - 20:01 UTC
Scheduled Platform Maintenance - October 13th, 2026, 01:00 - 03:00 PT / October 13th, 2026, 08:00 - 10:00 UTC (2 hours) Oct 13, 2026 08:00-10:00 UTC
In advance of an upcoming expiration of the SAML request-signing certificate used to sign authentication requests for SSO sessions for programs hosted in the US1 region, Firstup is planning to rotate this key on October 13th at 1:00 AM PT.
There is no downtime or service interruptions expected for any components during this time. However, action may be required depending on how or if your Firstup program uses this signing certificate. Refer to the following Knowledge Base article for more details: https://support.firstup.io/hc/en-us/articles/43725150135575-Action-required-Update-your-SAML-request-signing-certificate-before-13-October-2026
Targeted proactive Customer notification will be done in parallel for Customers that may be impacted by this upcoming change.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Sep 25, 2026 - 15:54 UTC
There is no downtime or service interruptions expected for any components during this time. However, action may be required depending on how or if your Firstup program uses this signing certificate. Refer to the following Knowledge Base article for more details: https://support.firstup.io/hc/en-us/articles/43725150135575-Action-required-Update-your-SAML-request-signing-certificate-before-13-October-2026
Targeted proactive Customer notification will be done in parallel for Customers that may be impacted by this upcoming change.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Sep 25, 2026 - 15:54 UTC