Resolved -
After extensive monitoring of the services that were affected by this service disruption, they all have remained available and operational.
This incident is now being placed in a resolved status.
Jun 2, 14:45 UTC
Monitoring -
The proposed hot fix for this issue has been confirmed and approved, and has now been deployed in the production environment.
For any failed bulk import jobs, the files can now be re-uploaded for processing.
We will be placing this issue under monitoring for now.
May 22, 14:58 UTC
Identified -
We have identified a potential root cause for this issue, and a hot fix for it is now being tested in a staging environment. Once confirmed and approved, it will be deployed in the production environment.
We will provide you with another update within 1 to 2 hours.
May 22, 14:40 UTC
Update -
We continue to investigate this recurrence, and will provide another update within 1 to 2 hours.
May 22, 13:35 UTC
Investigating -
We are investigating a recurrence of the issue affecting user imports. At this time, bulk user imports are failing with an 'Internal Server Error' for customers with communities in our US Data Center.
We will provide an update within 1 hour.
May 22, 11:08 UTC
Monitoring -
User Bulk Import service is still running as expected.
We will place this service under monitoring, and provide an update if and when new information is made available.
May 12, 16:30 UTC
Identified -
This issue has now been mitigated, and user bulk imports are now processing as expected.
We are working on backfilling any previously failed jobs.
An update will be provided once this is completed.
May 12, 14:01 UTC
Investigating -
We are aware of, and are currently investigating an issue where bulk user upload jobs are failing with an internal server error in our US datacenter.
We will provide an update within 1 hour.
May 12, 13:20 UTC