Firstup Platform Status
DNS issues have made Firstup Studio unavailable to some
Update - Amazon confirmed the issue has been fully resolved as of 8:18PM PT. Marking all components as fully operational.
Feb 11, 2026 - 04:18 UTC
Monitoring - AWS has identified the root cause of the issue, implemented changes and can confirm significant recovery for the DNS resolution errors. There may still be some residual hiccups while the fixes propagate, however.
Feb 10, 2026 - 22:20 UTC
Identified - AWS has identified an issue causing DNS resolution failures - more can be found here: https://health.aws.amazon.com/health/status
Feb 10, 2026 - 21:22 UTC
Investigating - We are currently investigating this issue.
Feb 10, 2026 - 21:09 UTC
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
100.0 % uptime
Today
US Firstup Platform Operational
90 days ago
100.0 % uptime
Today
EU Firstup Platform Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
Campaign Delivery Operational
90 days ago
100.0 % uptime
Today
Creator Studio Operational
90 days ago
99.97 % uptime
Today
Classic Studio Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Software Release - February 17th, 2026 17:00 - 20:00 PT / February 18th, 2026 01:00 - 04:00 UTC (3 hours) Feb 18, 2026 01:00-04:00 UTC

In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Feb 02, 2026 - 19:28 UTC
Feb 12, 2026

No incidents reported today.

Feb 11, 2026

Unresolved incident: DNS issues have made Firstup Studio unavailable to some.

Feb 10, 2026
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

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