Firstup Platform Status
Monitoring - We have rolled the affected services to restore functionality and will continue to monitor these services for stability.
May 14, 2024 - 16:08 UTC
Investigating - We are currently investigating reports of Studio performing poorly or returning 5xx errors for some users.

We will provide you with an update in 1 hour.

May 14, 2024 - 15:56 UTC
Update - We are continuing to work on a fix for this issue.
May 15, 2024 - 17:59 UTC
Identified - We have identified a database performance issue, and are working to address it. A permission error caused publishing delays, the problematic post has now been fixed.

We will provide another update as soon as more information is made available.

May 15, 2024 - 17:57 UTC
Investigating - We are currently investigating reports of scheduled campaigns not sending.

We will provide you with an update within 1 hour.

May 15, 2024 - 16:22 UTC
Platforms Operational
90 days ago
99.98 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.98 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
99.98 % uptime
Today
Products Operational
90 days ago
99.98 % uptime
Today
New Studio ? Operational
90 days ago
99.95 % uptime
Today
Classic Studio ? Operational
90 days ago
99.95 % uptime
Today
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Analyze ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Background:
It has come to our attention over the course of the past 24 hours, that Firstup Customers who do not have authenticated sender records (DMARC/SPF), have been receiving email from sendgrid.net as the fallback email sender domain. This domain is not currently listed on the email allowlisting article at https://support.firstup.io/hc/en-us/articles/4417455533975-Allowlist-Emails-from-Firstup or an any implementation guides.

Impact:
For any Customers that have allowlisted emails from the Firstup platform with sendgrid.net as a rule will need to update the allowlist to include email.socialchorus.com, and then remove the entry for sendgrid.net at the conclusion of this maintenance window. Failure to do so may negatively impact email delivery by blocking it entirely, or having a 3rd party email security platform quarantine or mark the email as spam.

Scope:
This maintenance only applies to Customers who do not have DMARC/SPF records configured, which is an ever shrinking number given the increasing importance of authenticated emails to fight back against spam, and phishing attacks.

Change:
During this change window, the default sender domain will be changed from sendgrid.net to email.socialchorus.com . Please have your IT team review this maintenance notification to see if there is any further action required.

Posted on May 16, 2024 - 01:19 UTC
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Postmortem - Read details
May 17, 23:54 UTC
Resolved - This incident has been resolved.
May 17, 23:54 UTC
Monitoring - This service degradation has been mitigated, and are working to identify the root cause. Studio and its functions are now available.

Please note that there may be some slight delays in campaign deliveries as tasks catch up within our databases.

May 2, 17:05 UTC
Investigating - We are currently investigating reports of various Studio functionalities not performing as expected.

We will provide you with another update in 30 minutes.

May 2, 16:50 UTC
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure. We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

May 7, 15:09 UTC
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

May 2, 13:37 UTC
May 14, 2024
Postmortem - Read details
May 17, 22:48 UTC
Resolved - We are currently investigating reports of delayed email deliveries.
May 14, 23:00 UTC
May 13, 2024
Postmortem - Read details
May 13, 22:13 UTC
Resolved - Marking incident as resolved and all components fully operational. Automated mitigation measure has been demonstrated to be effective while remaining recurrence prevention items work their way through the system.
May 13, 22:12 UTC
Update - We continue to monitor the services that were impacted for any further issues.
Apr 24, 17:29 UTC
Monitoring - We have deployed a hotfix to address the database performance issue as it relates to the campaign email delivery queue.

All affected services remain fully stable and available. We will be placing these services under monitoring for now.

Apr 23, 02:06 UTC
Identified - We have identified a database performance issue, and are working to address it.

The email delivery pipeline queue was backed up, resulting in campaign email deliveries being delayed. This queue has since caught up, and campaign emails are now being delivered as expected.

We will provide another update as soon as more information is made available.

Apr 22, 19:38 UTC
Update - We continue to investigate the delays in campaign email deliveries.

Another update in 1 hour.

Apr 22, 19:01 UTC
Update - We continue to investigate the delays in campaign email deliveries. We have observed that the campaigns are publishing as expected, and therefore no need to republish them.

Another update within 1 hour.

Apr 22, 17:50 UTC
Investigating - We are currently investigating reports of delayed campaign email deliveries and associated reporting.

We will provide you with an update within 1 hour.

Apr 22, 16:53 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.