Firstup Platform Status
Monitoring - Queued campaigns are now successfully being delivered and we are currently monitoring the issue.
Jul 23, 2024 - 11:47 UTC
Investigating - We are investigating a potential service disruption affecting campaign sending from EU communities.

Users in communities hosted on our EU infrastructure may not be receiving campaign emails, or facing email delays at this time.

Our next update will be in 30 minutes.

Jul 23, 2024 - 11:42 UTC
Platforms Operational
90 days ago
99.98 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.98 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
99.98 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
New Studio ? Operational
90 days ago
99.97 % uptime
Today
Classic Studio ? Operational
90 days ago
99.97 % uptime
Today
Web Experience Operational
90 days ago
99.98 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Analyze ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
99.99 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
99.99 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Jul 22, 2024 - 15:29 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Postmortem - Read details
Jul 26, 17:42 UTC
Resolved - This incident is now resolved, and all associated services are fully operational.
Jul 26, 17:42 UTC
Monitoring - Studio performance has now been restored and all functionality should be available.

We will be placing these services under monitoring for now.

Jul 15, 20:59 UTC
Update - We continue to investigate the recurrence of this issue and will provide another update within 1 hour.
Jul 15, 20:15 UTC
Investigating - We have received reports of a recurrence of this issue (including delayed campaign deliveries), and are actively investigating it again.

Another update within 1 hour.

Jul 15, 19:13 UTC
Monitoring - Studio performance has now been restored and all functionality should be available.

We will be placing these services under monitoring for now.

Jul 11, 21:32 UTC
Update - We continue to work on a fix for this issue and will provide another update within the next hour, or as soon as the fix is deployed.
Jul 11, 21:21 UTC
Update - We continue to work on a fix for this issue and will provide another update within the next hour, or as soon as the fix is deployed.
Jul 11, 20:16 UTC
Identified - We have identified the cause of this service degradation, and are working to mitigate the issue.

Another update within 1 hour.

Jul 11, 19:15 UTC
Investigating - We are currently investigating reports of slow Studio performance with errors loading some pages, including Audiences.

We will provide you with an update with 1 hour.

Jul 11, 19:07 UTC
Postmortem - Read details
Jul 26, 17:40 UTC
Resolved - This incident is now resolved, and all associated services are fully operational.
Jul 26, 17:39 UTC
Monitoring - This issue has now been mitigated, and customers whose campaign emails had not been delivered should start seeing them coming in now.

We will provide you with another update as more information is made available.

Jul 10, 18:35 UTC
Investigating - We have received reports where campaign emails are delayed or have not been delivered at all after an extended period of time.

We are investigating these reports and will provide you with an update within 1 hour.

Jul 10, 18:24 UTC
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Unresolved incident: EU Communities - Campaign Send Service Disruption.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.