Platform Service Disruption due to Third Party Incident - Email Delivery Delays to Microsoft Inboxes
Identified - The issue has been identified, and we are monitoring the situation.
Nov 12, 2026 - 21:37 UTC
Investigating - We are aware of a Microsoft Exchange incident (https://status.cloud.microsoft/) that may be impacting campaign email deliveries from the Firstup platform. We are following the matter closely and will provide an update as soon as one is available.
Nov 12, 2026 - 21:36 UTC
Uptime over the past 90 days. View historical uptime.
Platforms Operational
US Firstup Platform Operational
EU Firstup Platform Operational
Products Operational
Campaign Delivery Operational
Creator Studio Operational
Classic Studio Operational
Web Experience Operational
Mobile Experience Operational
Microapps Operational
Insights Operational
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
User Sync Operational
Integrations Operational
Partner API Operational
Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

Unresolved incident: Platform Service Disruption due to Third Party Incident - Email Delivery Delays to Microsoft Inboxes.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Scheduled Software Release - November 9th, 2026, 17:00 - 20:00 PT / November 10th, 2026, 01:00 - 04:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Oct 26, 17:45 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

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