Firstup Platform Status
All Systems Operational
Platforms Operational
90 days ago
99.96 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.93 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
Creator Studio ? Operational
90 days ago
99.98 % uptime
Today
Classic Studio ? Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
99.97 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Feb 04, 2025 - 18:14 UTC
Past Incidents
Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Postmortem - Read details
Jan 31, 21:59 UTC
Resolved - This service degradation is now resolved, and all impacted services are fully available and functional.
Jan 30, 20:53 UTC
Monitoring - We identified that a long-running query overutilized the database's processing power, therefore slowing down the delivery of other campaign communications. This has now been mitigated, and the database is back to a normal state, with all communication being processed as expected.

We will be placing the affected services under monitoring for now.

Jan 23, 00:50 UTC
Update - As we continue to investigate this incident, we can confirm that campaign communications continue to be delivered, albeit in a slightly delayed fashion.

Another update within 1 hour.

Jan 23, 00:26 UTC
Investigating - We are investigating reports where campaign communication deliveries on the US platform are slightly delayed. This may include campaign emails, push notifications, or assistant notifications.

An update will be provided with 1 hour.

Jan 22, 23:25 UTC
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 00:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure. We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Jan 14, 18:03 UTC
Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.