Firstup Platform Status

All Systems Operational

Platforms Operational
90 days ago
100.0 % uptime
Today
US Firstup Platform Operational
90 days ago
100.0 % uptime
Today
EU Firstup Platform Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
Campaign Delivery Operational
90 days ago
100.0 % uptime
Today
Creator Studio Operational
90 days ago
100.0 % uptime
Today
Classic Studio Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.99 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Infrastructure Update - June 23rd, 2026 17:00 - 20:00 PT / June 24th, 2026 00:00 - 03:00 UTC (3 hours) Jun 24, 2026 00:00-03:00 UTC

In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure.

We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted on Jun 17, 2026 - 16:43 UTC
Jun 23, 2026
Resolved - This incident is now resolved and all components marked fully operational. No further issues observed while monitoring since the platform incident was mitigated at 1PM PT today.
Jun 23, 01:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 20:09 UTC
Update - We have completed the code change rollback, and this incident is now mitigated. We will be placing the impacted component(s) under active monitoring to ensure continued proper functionality.
Jun 22, 20:09 UTC
Update - We currently estimate that the code change rollback will be completed within the next 2 hours, which will fully mitigate the impact of the observed behavior. We will provide another update as soon as this is completed.
Jun 22, 19:11 UTC
Update - We are still in the process of rolling back the code change we believe caused the observed behavior. We anticipate this should be completed soon, but we will provide another update on its progress within the next hour.
Jun 22, 18:51 UTC
Identified - We have identified a code change that resulted in the observed behavior. We are currently rolling back that code change and will provide another update once that is completed.
Jun 22, 17:48 UTC
Investigating - We are investigating reports where campaign emails are not being delivered to the entire targeted campaign audience.

We will provide you with an update within 1 hour.

Jun 22, 17:11 UTC
Jun 22, 2026
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release, which may result in some functions being intermittently unavailable. There is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

May 26, 15:08 UTC
Jun 9, 2026

No incidents reported.