Firstup Platform Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
100.0 % uptime
Today
US Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.96 % uptime
Today
Campaign Delivery ? Operational
90 days ago
99.77 % uptime
Today
Creator Studio ? Operational
90 days ago
99.97 % uptime
Today
Classic Studio ? Operational
90 days ago
100.0 % uptime
Today
Web Experience Operational
90 days ago
99.97 % uptime
Today
Mobile Experience ? Operational
90 days ago
99.99 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
99.98 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
90 days ago
99.97 % uptime
Today
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 14, 2025
Scheduled Software Release - May 13th, 2025 17:00-20:00 PDT / May 14th, 2025 00:00 - 03:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
May 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Apr 30, 14:08 UTC
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
EU - Intermittent unavailability issues are being experienced for both Studio and Web Experience
Postmortem - Read details
May 13, 16:57 UTC
Resolved - This incident is now resolved, and all impacted systems have remained stable and fully available. A postmortem for this incident will be published here as soon as it becomes available.
May 9, 17:26 UTC
Monitoring - All mitigation steps have been been taken to resolve and stability has been restored. Both Studio/Member Experience are available. Full details of root cause to follow.
May 6, 11:33 UTC
Update - We have identified the cause of this issue and steps are being taken to mitigate, we are also seeing an improvement with performance and both Studio/Web Experience are loading correctly. Issue will be fully resolved in 10 to 15 minutes while final mitigation steps are taken.
May 6, 11:15 UTC
Investigating - We are urgently investigating an issue with intermittent unavailability of the platform being experienced for both Studio and Web Experience. EU customers are impacted. Updates to follow asap.
May 6, 09:52 UTC
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

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