Firstup Platform Status
Update - Twitter have sent a further update out that this change has been delayed for a few more days - no definite date has been provided as yet. Our Engineering Team will be reviewing all options from Twitter when fully known.
Feb 14, 2023 - 21:07 UTC
Update - Twitter has moved this change window to Feb 13, 2023 so we do not expect any potential disruption of service tomorrow Feb 9, 2023. We will keep this incident open for communication updates however as the situation progresses.
Feb 09, 2023 - 03:06 UTC
Investigating - We are initiating a platform incident for risk, based on the contents of a public tweet (https://twitter.com/TwitterDev/status/1621026986784337922) from the official Twitter Dev account, purporting that access to the Twitter API will require a "paid basic tier" as of February 9th. We have not received any further communication through alternate channels or via Twitter's Developer Team detailing exactly when/how this will be enforced and what it will ultimately look like.

Our Engineering Team remains at the ready to respond as necessary to make sensible adjustments that may be required to retain current interoperability between Twitter and the Firstup platform.

Further information will be posted in this platform-specific status page as it becomes available. If access to the Twitter API should be unexpectedly severed, that could impact content feeds configured to pull Twitter content in to Programs, but native sharing of content out to Twitter should continue to function as it does not utilize the Twitter Developer API.

Feb 08, 2023 - 22:07 UTC
Web Experience Operational
90 days ago
99.93 % uptime
Today
Mobile Experience Operational
90 days ago
99.98 % uptime
Today
Program Studio Operational
90 days ago
99.89 % uptime
Today
Authentication Operational
90 days ago
99.98 % uptime
Today
Content Operational
90 days ago
99.99 % uptime
Today
Measure Operational
90 days ago
99.92 % uptime
Today
Groups Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
99.81 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Legacy Partner API Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - Our monitoring has indicated that campaign emails continue to be sent and delivered as expected.

This service disruption is now resolved.

Mar 23, 19:09 UTC
Monitoring - A fix has been implemented for the service disruption, and campaigns are now sending and delivering as expected.

We will monitor this service closely for the next few hours before declaring this service disruption as resolved.

Mar 23, 15:05 UTC
Update - We are still working on implementing a fix for this issue, and will provide another update as soon as more information is made available.
Mar 23, 14:09 UTC
Identified - We have identified a possible root cause for the issue affecting campaign deliveries for EU communities. We will provide further updates once we have applied a fix.
Mar 23, 12:17 UTC
Update - We are continuing to investigate the service disruption affecting campaigns for EU communities.

Our next update will be in 30 minutes.

Mar 23, 12:10 UTC
Investigating - We are investigating a service disruption affecting campaign deliveries to email and push notification channels - for communities hosted on our EU infrastructure.

Customers on our EU infrastructure may see that campaigns show as completed in Studio, but that emails and push notifications have not been sent. Note, this does not affect customer communities hosted on our US infrastructure.

Our next update will be in 30 minutes.

Mar 23, 11:23 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Postmortem - Read details
Mar 21, 19:23 UTC
Resolved - All previously affected Polls content have now been re-rendered.

This service disruption is now resolved.

Mar 21, 18:24 UTC
Monitoring - This service disruption has been mitigated, and polls are now available. Engineering is currently working on re-rendering any previously affected polls content.

Another update within 1 hour.

Mar 21, 17:25 UTC
Identified - We have identified a potential root cause for this issue, and are working to mitigate the service disruption.

Another update in 30 minutes.

Mar 21, 17:03 UTC
Investigating - We are currently investigating reports of Polls not loading as expected in Employee Experience.

We will provide an update in 30 minutes.

Mar 21, 16:59 UTC
Mar 20, 2023
Resolved - This incident has been resolved. We identified an issue with our vendor causing the reports not to load. The vendor has resolved the issue at 1:25 PM PST. Firstup has confirmed reports are working as expected.
Mar 20, 21:15 UTC
Update - As we continue to investigating the intermittent service disruption where Reports are slow to load, or not loading at all, we show that concurrency scaling is working as expected and helping with the Reports load, and most Reports are now loading.

Another update in 1 hour.

Mar 20, 19:06 UTC
Update - We continue to investigating the intermittent service disruption where Reports are slow to load, or not loading at all.


Another update in 1 hour.

Mar 20, 17:52 UTC
Update - We continue to investigating a service disruption where Reports are slow to load, or not loading at all.

Another update in 30 minutes.

Mar 20, 16:44 UTC
Update - We are continuing to investigate the issue. Reports may continue to load slowly, or may not load at all.

We will provide an update in 30 minutes.

Mar 20, 16:44 UTC
Investigating - We are aware of and currently investigating a service disruption where Reports are slow to load, or not loading at all.

We will provide an update in 30 minutes.

Mar 20, 16:07 UTC
Mar 19, 2023
Resolved - Reports remain stable and available.

This service disruption is now resolved.

Mar 19, 01:34 UTC
Monitoring - Our upstream service provider's global outage has been reported as resolved. Reports are now available.

We will be placing Reports availability under monitoring.

Mar 18, 22:21 UTC
Investigating - Due to an upstream service provider global outage, Reports are currently unavailable.

We will provide you with another update as soon as the upstream service provider's global outage is resolved, and reports are restored.

Mar 18, 21:37 UTC
Mar 18, 2023
Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - All affected services have remained available and stable.

This service disruption is now resolved.

Mar 16, 20:57 UTC
Monitoring - This service disruption has now been mitigated, and all services are now available. We are working to identify the root cause of this issue.

We will provide another update as more information is made available.

Mar 16, 17:18 UTC
Identified - We have identified a database issue, and are working towards a fix.

Next update in 30 minutes.

Mar 16, 17:08 UTC
Update - Update: known symptoms include:

- Studio displaying error pages, or errors within individual components (e.g, Insights)
- Member Experience spinning, or individual components not displaying (e.g, Shortcuts not loading, errors showing in Assistant)

Another update in 30 minutes.

Mar 16, 16:51 UTC
Update - Update: Web Experience, Studio, and Shortcuts appear to be affected by this service disruption.

Another update in 30 minutes.

Mar 16, 16:43 UTC
Investigating - We are aware of, and are currently investigating an issue where Web Experience is not loading.

We will provide another update in 30 minutes.

Mar 16, 16:38 UTC
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.