All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platforms Operational
US Firstup Platform Operational
EU Firstup Platform Operational
Products Operational
Campaign Delivery Operational
Creator Studio Operational
Classic Studio Operational
Web Experience Operational
Mobile Experience Operational
Microapps Operational
Insights Operational
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
User Sync Operational
Integrations Operational
Partner API Operational
Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

EU Platform Service Disruption - Insights Reports Failing To Load Intermittently
Resolved - Insights Reports have remained stable and fully available after the fix was released in the production environment.

This incident is now resolved. We will publish a Root Cause Analysis here once a full incident postmortem has been completed.
Sep 9, 21:10 UTC
Monitoring - We have fixed the underlying issue with loading Insights Reports and completed a data backfill task to restore any data that may have been missed in the reports.

We will be placing the affected components under monitoring for now.
Sep 9, 16:00 UTC
Identified - We have identified a potential root cause for this issue and are working towards mitigation.

Another update will be provided within the next 1 hour.
Sep 9, 15:00 UTC
Investigating - We are currently investigating reports where Insights Reports are intermittently failing to load for EU customers only.

We will provide an update within 1 hour.
Sep 9, 14:06 UTC
Scheduled Software Release - September 8th, 2026 17:00 - 20:00 PT / September 9th, 2026 00:00 - 03:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Sep 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 UTC
Update - For your convenience, you can review the September 2026 Feature Enhancement Release Notes here: https://support.firstup.io/hc/en-us/articles/43128474326807-September-2026-Release-Notes.
Sep 2, 16:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 16:20 UTC
Scheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Aug 25, 14:08 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage