Firstup Platform Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.93 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.86 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
99.97 % uptime
Today
Creator Studio ? Operational
90 days ago
99.99 % uptime
Today
Classic Studio ? Operational
90 days ago
99.99 % uptime
Today
Web Experience Operational
90 days ago
99.92 % uptime
Today
Mobile Experience ? Operational
90 days ago
99.92 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Virtual Agent Operational
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Software Release - December 10th, 2024 19:00-22:00 PST / December 11th, 2024 03:00 - 06:00 UTC (3 hours) Dec 11, 2024 03:00-06:00 UTC
In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Nov 25, 2024 - 18:06 UTC
Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024
US Scheduled Platform Maintenance - November 23rd 2024 13:00-16:00 PST / November 23rd 2024 2024 21:00-00:00 UTC (3 hours)
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 UTC
Scheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves an upgrade to the database software to remain on an actively supported version of Postgres. This maintenance will impact US customers as it is being performed on the US infrastructure. EU customers are not impacted.
Downtime is expected to be for the full three hour maintenance window in duration due to the nature of the work taking place.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Nov 8, 16:39 UTC
November 23rd database maintenance window exceeded.
Resolved - Service restoration did not occur within the expected window.
Nov 24, 00:00 UTC
Nov 23, 2024
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