Firstup Platform Status
Platform Performance Degradations - Studio and Employee Experience
Update - We are continuing to monitor for any further issues.
Nov 09, 2023 - 18:07 UTC
Monitoring - All services have been restored and functioning as expected.

We will be placing this incident under monitoring for now.
Nov 07, 2023 - 20:49 UTC
Update - We are still investigating this issue.

Another update in 30 minutes.
Nov 07, 2023 - 20:35 UTC
Update - We are still investigating this issue.

Another update in 30 minutes.
Nov 07, 2023 - 20:06 UTC
Investigating - We are seeing a recurrence of this issue, and are currently looking into it.

Another update in 30 minutes.
Nov 07, 2023 - 19:35 UTC
Monitoring - All services have been restored and functioning as expected.

We will be placing this incident under monitoring for now.
Nov 02, 2023 - 16:25 UTC
Investigating - We are currently investigating reports of general platform performance degradation, which may include general access to Studio and Employee experience.

We will provide an update within 30 minutes.
Nov 02, 2023 - 16:00 UTC
Uptime over the past 90 days. View historical uptime.
Platforms Operational
90 days ago
99.99 % uptime
Today
US Firstup Platform ? Operational
90 days ago
99.99 % uptime
Today
EU Firstup Platform ? Operational
90 days ago
99.99 % uptime
Today
Products Operational
90 days ago
99.99 % uptime
Today
New Studio ? Operational
90 days ago
99.99 % uptime
Today
Classic Studio ? Operational
90 days ago
99.99 % uptime
Today
Web Experience Operational
90 days ago
99.99 % uptime
Today
Mobile Experience ? Operational
90 days ago
100.0 % uptime
Today
Microapps Operational
90 days ago
100.0 % uptime
Today
Analyze ? Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
90 days ago
100.0 % uptime
Today
Image Transformation API Operational
SendGrid API v3 Operational
Identity Access Management Operational
90 days ago
100.0 % uptime
Today
Ecosystem Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Software Release - December 12th 2023 19:00-22:00 PST / December 13th 2023 03:00 - 06:00 UTC (3 hours) Dec 13, 2023 03:00-06:00 UTC
In order to provide you with the best service possible, we are planning a consolidated product software release during this time which may result in some functions being intermittently unavailable, but there is no significant downtime expected.

This software release includes a number of bug fixes as well as software changes.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Nov 27, 2023 - 12:54 UTC
Scheduled Infrastructure Update - December 14th 2023 16:30-18:30 ET / 21:30 - 23:30 UTC (2 hours) Dec 14, 2023 21:30-23:30 UTC
In order to provide you with the best service possible, we are planning to update and apply relevant patches to our platform infrastructure. We do not expect any platform outages, but there may be periods of slightly increased latency in accessing services on our platform.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Posted on Nov 27, 2023 - 13:00 UTC
Past Incidents
Dec 7, 2023

No incidents reported today.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
[Sev2] Multiple reports of Draft posts not saving changes...
Postmortem - Read details
Dec 5, 13:24 UTC
Resolved - Our monitoring has indicated that the affected services and components have remained stable and fully available following the rollback of the hot fix that caused this service disruption.

This service disruption is now considered resolved.
Dec 5, 12:49 UTC
Monitoring - We have completed rolling back the hot fix, and campaign drafts can now be saved, as well as reflect accurate audiences.

If you were working on a campaign during this incident, a browser refresh may be required to update the page.

We will be placing this incident under monitoring for now.
Nov 16, 00:31 UTC
Identified - This appears to be an unexpected behavior with how audiences are being attached to campaigns which is causing synchronization issues that was introduced with a hot fix that went out earlier today. We are in the process of rolling that change back and re-assessing.
Nov 15, 23:49 UTC
Investigating - We are currently investigating reports of changes made to Campaign drafts that are not being retained.
Nov 15, 23:31 UTC
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

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