Shortcuts on US2 displaying as placehoders or showing an error that shortcuts are not available...

Incident Report for Firstup

Monitoring

A fix for this issue has been released. A refresh of the Employee Experience page may be required to reload the shortcuts.

We will be placing the impacted components under monitoring for now.

Posted Oct 01, 2026 - 21:07 UTC

Identified

We have identified a potential root cause for this issue and are working to mitigate it.

Another update will be provided within 1 hour.

Posted Oct 01, 2026 - 20:48 UTC

Investigating

We are currently investigating multiple reports of shortcuts not rendering as expected for programs hosted on US2. No other regions are impacted at this time.

Posted Oct 01, 2026 - 20:40 UTC

This incident affects: Products (Web Experience, Mobile Experience).