This incident has been resolved, and all impacted components have remained stable and fully available.
A Root Cause Analysis for this incident will be provided as soon as the incident postmortem has been concluded.
Posted Oct 01, 2026 - 22:24 UTC
Monitoring
A fix for this issue has been released. A refresh of the Employee Experience page may be required to reload the shortcuts.
We will be placing the impacted components under monitoring for now.
Posted Oct 01, 2026 - 21:07 UTC
Identified
We have identified a potential root cause for this issue and are working to mitigate it.
Another update will be provided within 1 hour.
Posted Oct 01, 2026 - 20:48 UTC
Investigating
We are currently investigating multiple reports of shortcuts not rendering as expected for programs hosted on US2. No other regions are impacted at this time.
Posted Oct 01, 2026 - 20:40 UTC
This incident affected: Products (Web Experience, Mobile Experience).