Platform Service Degradation - Email Delivery Inconsistencies

Incident Report for Firstup

Resolved

This incident is now resolved and all components marked fully operational. No further issues observed while monitoring since the platform incident was mitigated at 1PM PT today.
Posted Jun 23, 2026 - 01:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 22, 2026 - 20:09 UTC

Update

We have completed the code change rollback, and this incident is now mitigated. We will be placing the impacted component(s) under active monitoring to ensure continued proper functionality.
Posted Jun 22, 2026 - 20:09 UTC

Update

We currently estimate that the code change rollback will be completed within the next 2 hours, which will fully mitigate the impact of the observed behavior. We will provide another update as soon as this is completed.
Posted Jun 22, 2026 - 19:11 UTC

Update

We are still in the process of rolling back the code change we believe caused the observed behavior. We anticipate this should be completed soon, but we will provide another update on its progress within the next hour.
Posted Jun 22, 2026 - 18:51 UTC

Identified

We have identified a code change that resulted in the observed behavior. We are currently rolling back that code change and will provide another update once that is completed.
Posted Jun 22, 2026 - 17:48 UTC

Investigating

We are investigating reports where campaign emails are not being delivered to the entire targeted campaign audience.

We will provide you with an update within 1 hour.
Posted Jun 22, 2026 - 17:11 UTC
This incident affected: Products (Campaign Delivery).