This issue has now been mitigated. Email campaigns published after 11:15 AM PT today should now show accurate email delivery and open rates (when available).
We will be placing the impacted services under monitoring for now.
We will also be exploring options on whether it is possible to correct the impacted reports between July 3rd, 2025, through July 8th, 2025, at 11:15 AM PT.
Posted Jul 08, 2025 - 18:42 UTC
Identified
We have identified a potential root cause of this issue and are working to mitigate the problem. Another update within 1 hour.
Posted Jul 08, 2025 - 18:18 UTC
Update
We continue to investigate this issue. Another update within 1 hour.
Posted Jul 08, 2025 - 17:45 UTC
Update
We continue to investigate this issue and will provide another update within 1 hour. The current working hypothesis includes underreported email deliveries, resulting in reports that may be showing over 100% email open rates, as well as 0% delivery and open rates in some reports, even though the emails have been delivered successfully.
Posted Jul 08, 2025 - 16:45 UTC
Investigating
We have received several reports where Email Campaign metrics are inaccurate and showing over 100% open rates since June 3rd, 2025. We are currently investigating this issue and will provide an update within 1 hour.