Platform Degradation - Multiple Services Affected
Incident Report for Firstup
Monitoring
All database connections have been restored, and all services are now available and accessible.

We will be placing this incident under monitoring
Posted May 22, 2023 - 17:54 UTC
Update
As we continue to work on restoring all database connections, some services such as Web Experience are back up and running.

Another update will be provided within 30 minutes.
Posted May 22, 2023 - 17:31 UTC
Identified
A database connection issue has been identified as the cause of the multiple services being degraded. We are working to mitigate this issue.

Another update will be provided within 30 minutes.
Posted May 22, 2023 - 17:01 UTC
Investigating
We are investigating reports of multiple services being degraded. These may include - among others - Microapps and Web Experience.

We will provide an update within 30 minutes.
Posted May 22, 2023 - 16:35 UTC
This incident affects: Platforms (US Firstup Platform) and Products (Web Experience, Microapps).
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