Platform Service Disruption - User Sync Files Failing To Process
Incident Report for Firstup
Resolved
We have observed that PGP-encrypted user sync files continue to process successfully.

This platform service disruption is now resolved, and an RCA will be provided once a full incident postmortem has been completed.
Posted May 02, 2024 - 15:53 UTC
Update
All impacted user sync files have now been reprocessed successfully. Please note that only PGP-encrypted user sync files were in the scope of this incident. Additional details will be provided once a postmortem of the incident has been completed.

This incident is now considered resolved. We will be placing the impacted systems under monitoring for now.
Posted Apr 30, 2024 - 16:14 UTC
Monitoring
A fix for this issue has been deployed, and user sync files are now processing successfully.

We will be re-running any previously failed user sync files, and confirm once completed.
Posted Apr 30, 2024 - 15:10 UTC
Identified
We have identified the cause of this service disruption, and are working to fix it.

Another update in 1 hour.
Posted Apr 30, 2024 - 14:59 UTC
Investigating
We are currently investigating reports where user sync files are failing due to PGP encrypted files failing to be processed.

We will provide you with an update within 1 hour.
Posted Apr 30, 2024 - 14:32 UTC
This incident affected: Products (New Studio, Classic Studio).