On May 31st 2023, at 10:31 AM Pacific Time, a configuration change intended to add flexibility in video display scaling resulted in prior videos to not be playable for Safari and iOS users due to a change in the naming convention of the stored video assets.
On June 1st 2023, at 1:21 PM Pacific Time, a fix was developed and deployed, and prior videos were backfilled by 2:10 PM Pacific Time to utilize the correct naming convention, allowing all videos to resume playing as expected.
Our QA testing has been revamped to include testing video assets and their use cases in the platform before any configuration change deployment, in an effort to prevent this scenario from happening again.