All affected services have remained available and stable.
This service disruption is now resolved.
Posted Mar 16, 2023 - 20:57 UTC
Monitoring
This service disruption has now been mitigated, and all services are now available. We are working to identify the root cause of this issue.
We will provide another update as more information is made available.
Posted Mar 16, 2023 - 17:18 UTC
Identified
We have identified a database issue, and are working towards a fix.
Next update in 30 minutes.
Posted Mar 16, 2023 - 17:08 UTC
Update
Update: known symptoms include:
- Studio displaying error pages, or errors within individual components (e.g, Insights) - Member Experience spinning, or individual components not displaying (e.g, Shortcuts not loading, errors showing in Assistant)
Another update in 30 minutes.
Posted Mar 16, 2023 - 16:51 UTC
Update
Update: Web Experience, Studio, and Shortcuts appear to be affected by this service disruption.
Another update in 30 minutes.
Posted Mar 16, 2023 - 16:43 UTC
Investigating
We are aware of, and are currently investigating an issue where Web Experience is not loading.
We will provide another update in 30 minutes.
Posted Mar 16, 2023 - 16:38 UTC
This incident affected: Web Experience and Program Studio.