US1 Scheduled Platform Maintenance - October 13th, 2026, 01:00 - 03:00 PT / October 13th, 2026, 08:00 - 10:00 UTC (2 hours)

Scheduled Maintenance Report for Firstup

Completed

The SAML request-signing certificate update for programs hosted in the US1 region is complete.

If users have trouble signing in through SSO following this change, please follow the steps in our Knowledge Base article: https://support.firstup.io/hc/en-us/articles/43725150135575-Action-required-Update-your-SAML-request-signing-certificate-before-13-October-2026

If the issue persists, please raise a ticket with Firstup Support for further assistance.

Posted Oct 13, 2026 - 08:31 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 13, 2026 - 08:00 UTC

Update

Update: Action Required.

The final SAML request-signing certificate to be used has now been published as of September 29th, 2026, at 1:30 AM PT in the following Knowledge Base article, and any previous version in the KB article should be ignored: https://support.firstup.io/hc/en-us/articles/43725150135575-Action-required-Update-your-SAML-request-signing-certificate-before-13-October-2026

If you had copied any certificate details from the KB article prior to the above timestamp, please discard them.

We apologize for any inconvenience caused by this update, and confirm that the maintenance window is still on schedule.

Posted Sep 29, 2026 - 19:37 UTC

Scheduled

In advance of an upcoming expiration of the SAML request-signing certificate used to sign authentication requests for SSO sessions for programs hosted in the US1 region, Firstup is planning to rotate this key on October 13th at 1:00 AM PT.

There is no downtime or service interruptions expected for any components during this time. However, action may be required depending on how or if your Firstup program uses this signing certificate. Refer to the following Knowledge Base article for more details: https://support.firstup.io/hc/en-us/articles/43725150135575-Action-required-Update-your-SAML-request-signing-certificate-before-13-October-2026

Targeted proactive Customer notification will be done in parallel for Customers that may be impacted by this upcoming change.

If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.

Posted Sep 25, 2026 - 15:54 UTC

This scheduled maintenance affected: 3rd-Party Dependencies (Identity Access Management).