Monitoring has confirmed all regions remain health, and the incident has now been fully resolved.
Posted Oct 06, 2026 - 21:37 UTC
Monitoring
Impact on US2 has been mitigated, and remaining services are fully operational. Actively monitoring all regions to ensure steady state.
Posted Oct 06, 2026 - 21:15 UTC
Update
New user sessions cannot be created still on US2 region, but other services have recovered. Users with existing active sessions should be able to access and interact with programs hosted on that region.
Posted Oct 06, 2026 - 21:00 UTC
Update
EU region impact mitigated and fully recovered. Continuing to monitor region health. Work continues to mitigate impact on US2.
Posted Oct 06, 2026 - 20:32 UTC
Identified
Root cause has been identified. Impact on US1 region should be mitigated, and full recovery in process. US2 and EU regions are being investigated now.
Posted Oct 06, 2026 - 20:24 UTC
Investigating
We are currently investigating an elevated error rate when loading employee experience causing slow page loads and intermittent timeouts.
Posted Oct 06, 2026 - 20:20 UTC
This incident affects: Platforms (US Firstup Platform, EU Firstup Platform) and Products (Web Experience, Mobile Experience).