Service Disruption - Studio and Experience
Incident Report for Firstup
Resolved
This incident has been fully resolved and all components remain fully operational.
Posted Jan 30, 2024 - 16:02 UTC
Monitoring
This issue has now been fully mitigated and all components and platform are fully operational. Maintaining in a monitoring state while remaining checks are performed.
Posted Jan 25, 2024 - 18:58 UTC
Identified
We are seeing incremental improvements in error rates platform wide and improved responsiveness.
Posted Jan 25, 2024 - 18:14 UTC
Update
We are restarting incremental services that have been determined to be holding on to network connections we feel may be leading to an unhealthy state.  As a result some observed symptoms may change or worsen for a short period of time.
Posted Jan 25, 2024 - 17:48 UTC
Update
We are now working in close contact with our Platform vendor AWS, to identify the source of elevated database locks that are causing inconsistent service performance and availability across multiple endpoints.
Posted Jan 25, 2024 - 17:14 UTC
Update
We are continuing to investigate the service disruption affecting Studio and Experience.

We'll update this incident as soon as we have further details.
Posted Jan 25, 2024 - 16:55 UTC
Investigating
We experienced an unanticipated service disruption across all components. This may have affected Studio and the member experience. Users may have seen an error page, or experienced slowness when accessing the platform.

We are investigating this issue and will provide an update in due course. Please monitor this page for further updates.
Posted Jan 25, 2024 - 15:13 UTC
This incident affected: Platforms (US Firstup Platform).